RoGem Games Shipping Policy

Last updated: [22/09/2025]

At RoGem Games, we want to make sure your order arrives quickly, safely, and at a fair cost. Below you’ll find all the details about how we handle shipping.

Shipping within Australia

Dispatch time: Orders are processed within 2–3 business days after payment is received.
Delivery time: Standard shipping usually takes 3–7 business days depending on your location.
Carriers: We primarily use Australia Post and trusted courier partners.
Rates: Shipping costs are calculated at checkout based on the total weight of your order.

International Shipping

We currently ship to the USA, Australia, and selected countries worldwide.
Delivery time: International orders generally arrive in 10 –25 business days, depending on destination and customs.
Rates: International shipping costs are calculated at checkout based on order weight and destination.
Customs & Duties: Any import taxes, duties, or fees charged by your country are the responsibility of the customer.

Packaging

All games are carefully packed with protective materials to ensure they arrive in perfect condition.

Tracking & Support

Once your order has shipped, you’ll receive an email with a tracking number.
If you don’t receive your order within the expected timeframe, please contact us at [your email] and we’ll be happy to assist.

Returns & Issues

For information about returns, please see our Returns Policy. If your order arrives damaged or incorrect, contact us within 7 days of delivery and we’ll make it right.

Explore our Store!